Effective Date: September 3, 2024
At TummyRepair, we are committed to helping you achieve your postpartum weight loss and Diastasis recti healing goals through our coaching program. We stand behind the quality of our program, but we understand that there may be cases where you do not achieve the desired results. This Refund Policy outlines the conditions under which you may request a refund, the process for initiating a refund, and the applicable timeframes.
1. Eligibility for Refunds
Refunds are available only under the following conditions:
- Completion of the Program: You must have completed the entire coaching program as outlined in our materials.
- No Achieved Results: Despite following the program diligently, you did not achieve the results promised in our marketing materials.
To be eligible for a refund, you must demonstrate that you have followed the program’s guidelines, including completing all exercises, adhering to the nutrition advice, and actively participating in coaching sessions.
2. Refund Process
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
- Document Your Efforts: Prepare evidence showing your full participation in the program, including completed exercise logs, nutrition tracking, and any communications with our coaching team. This will help us assess your refund request fairly.
- Submit a Refund Request: Send an email to [email protected] with the subject line “Refund Request.” Include the following information in your email:
- Your full name and contact details.
- The date you completed the program.
- A detailed explanation of why you believe you did not achieve the promised results.
- Attached documentation of your participation and efforts.
- Review Process: Upon receiving your refund request, our customer support team will review your submission. We may contact you for additional information or clarification. The review process may take up to 14 business days.
3. Refund Conditions
- Refund Amount: If your refund request is approved, you will be refunded the full amount you paid for the program, minus any applicable transaction fees that were incurred during the payment process.
- Timeframe: Approved refunds will be processed within 14 business days from the date of approval. Refunds will be issued to the original payment method used at the time of purchase.
- Denied Requests: If your refund request is denied, you will be notified via email with an explanation. Denied requests are final, and no further refunds will be issued.
4. Fees and Costs
- Transaction Fees: Any transaction fees (e.g., credit card processing fees) associated with the original purchase will not be refunded and will be deducted from the refund amount.
- Shipping Costs: If any physical materials were shipped as part of the program, these costs are non-refundable.
5. Contact Information for Customer Support
If you have any questions about this Refund Policy or need assistance with the refund process, please contact our customer support team:
- Email: [email protected]
- Address: 5 Orji Lane, Ilufe OJO, Lagos, Nigeria
We are here to assist you and ensure that your experience with TummyRepair is positive.
6. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.